Building trust in digital policing

We report on a review of policing apps where we examined whether they sought to meet community needs and policing visions.  We systematically scoped 240 existing online citizen-police and relevant third-party communication apps and found that that 82% required registration or login details, 55% of those with a reporting mechanism allowed for anonymous reporting, and 10% provided an understandable privacy policy. Police apps were more likely to seek to reassure, safeguard and inform users, while third-party apps were more likely to seek to empower users. As poorly designed apps risk amplifying mistrust and undermining policing efforts, we suggest 12 design considerations to help ensure the development of high quality/fit for purpose Police/Citizen apps.

Our findings are reported in: Elphick, Camilla; et al. (2021). Building trust in digital policing: a scoping review of community policing apps. Police Practice and Research (Early Access). DOI:

Leave Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.